Welcome to DuCaR Sprinklers Australia website, where you can browse, select and purchase products from the Product list. The Access to, and use of this site, including the ordering of products through this website, is governed by these terms and conditions. Please take few minutes to read the below information about the legal terms and conditions that apply to your use of the DuCaR Sprinklers Australia website and any services or products that you order from us. If you don't agree to these terms and conditions please do not use our website.
You must be 18 years of age or over and agree to be bound by, and comply with, these terms and conditions, both for purchasing and also the terms and conditions covering the use of this website.
By using this website you are bound by these terms and conditions which form a legally binding contract between you and DuCaR Sprinklers Australia ABN 41 547 282 697.
Your privacy is very important to us and we will always act to protect your information. View the full details of our Privacy Policy. Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Policy in its whole.
You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.
You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.
Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.
If you're a corporate customer and would like to use any content, photography or logos contained within this site for corporate purposes please contact enquiries@ducarsprinklers.com.au.
Use of this website is subject to the following Terms and Conditions. By proceeding you acknowledge and agree to these Terms and Conditions.
1) This website and its contents may be subject to copyright which is owned by DuCaR Sprinklers Australia. Any displayed trademark and any intellectual property rights in this website and its applications, interfaces or contents are governed by this copyright. You may not use, copy or alter, any part of this website without our prior permission.
2) ‘We’ DuCaR Sprinklers Australia do not warrant that any information you obtain from this website, is accurate, or complete. We will not be liable for any loss or damage arising from any errors or omissions from this website, including, but not limited to any interference with or damage caused to your computer system.
3) This website may contain links to third party websites that are not owned or operated by DuCaR Sprinklers Australia. Any links to other websites are subject to those respective website’s Terms and Conditions. We do not endorse any individuals, businesses, products or services obtained or referenced on linked. We do not warrant that the material on linked sites is free of any computer virus, defects or infringements.
4) You may not amend, format, tamper with or copy any portion of the web pages that are part of this website. You may not create accounts by automated means or under any false or fraudulent processes. You may not use this website to violate the security of any computer or other network or engage in any illegal conduct. You must only use this website, and you must only display, copy distribute download and print portions of this website for your own personal use. Any other use is prohibited and a violation of the Irrigation Terms and Conditions.
5) DuCaR Sprinklers Australia cannot guarantee any file, data or program available for download from this website (or any linked website) is free of viruses and we do not assume liability in anyway whatsoever for any damage to your computer, or network system, if applicable, as a result of using this website. DuCaR Sprinklers Australia cannot guarantee its web page accessibility, which are caused by events outside DuCaR Sprinklers Australia control or due to maintenance requirements.
6) This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.
The copyright, trademarks and other intellectual property rights contained within this site are owned by or licensed to DuCaR Sprinklers Australia ABN 41 547 282 697 and unless authorised, the use or misuse of them is forbidden.
A Cookie is a small data file that's stored by your web browser on your computer.
DuCaR Sprinklers Australia and our advertising management partner, DoubleClick by google use Cookies to help monitor your online activity and to learn which advertisements bring users to our website. The information that we collect and share from the Cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or the details of your internet service provider. For more information about DoubleClick, including how to opt out of these technologies, visit www.google.com/intl/en/policies/privacy/.
There are links on this site to other websites that may be of interest to you. Please note that DuCaR Sprinklers Australia is not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by use of these websites.
We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.
When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products. If you're unhappy with your purchase, please review our Returns Policy.
We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description; or error in your order.
You may order products by selecting and submitting your order through the website. Any product purchased through this website by you is an acceptance by us that you made an offer to purchase the product on the specified value. (Delivery, taxes and other charges are inclusive).
We may require you to confirm your details or provide additional details to enable us to process any orders. It is important to provide us with current, complete and accurate details at all times.
We will use our best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. In some cases this is not possible and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will refund in full all amounts you have in respect of such unavailable product. We cannot provide rainchecks for products ordered online, and reserve the right to limit the sale of products to reasonable or normal household quantities.
DuCaR Sprinklers Australia may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between warehouses of DuCaR Sprinklers Australia and those found on this website.
A standard flat rate fee per delivery and re-delivery will apply. The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law.
We will be using third party logistic firms for all of our shipping. Delivery lead time will vary depending on your location. Please choose and submit your order carefully as you are charged for the delivery each order placed through our website. Delivery charges for your order depend on the type of product you order (in particular, the size and weight of the product).
Time frame of the delivery after accepting the order will be 5 to 15 business days (exclude weekend and public holidays) depending of the product availability. Take note, product that is not available will take 6 weeks from the time of placing the order.
DuCaR Sprinklers Australia arranges for the deliveries within Australia and overseas. You will be provided with an estimated delivery time when you checkout from placing your order. The estimated delivery times represent working days (exclude weekend and public holidays). Normal delivery is within one (1) to fourteen (14) working days from the date of payment of your order, depending on freight services to your locality, and the time of receipt of your order. We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control. You must agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order. You can also keep track of your orders current status through our website. If your product has not arrived within the estimated delivery time, please contact us.Please be aware that we subcontract third party company to deliver your purchased product please refer to their conditions on their website shown on your shipping details.
Your ordered product will be delivered to your nominated address unless otherwise advised.
Please note that all parcels will require a signature upon delivery. If there's no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest office of the logistics company for you to collect.
We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control. Find out more about our delivery process.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are usually collected by the carrier on delivery but may also be billed later. We will not ship items as gifts, only as commercial samples or merchandise. Please do not ask us to commit fraud by reporting an artificially low price on our customs paperwork.
If you buy an item that is illegal to import into your country, or if your item is confiscated by customs officials for any other reason, we cannot refund you. You, the buyer, are responsible for knowing your local laws and determining the legality of your purchase.
FOB Origin: If your order does not arrive, we will gladly work with you to help you sort out any problem and to facilitate delivery.
Address Accuracy and Address Correction: Our systems automatically ship to the address you provide during checkout, not to your PayPal address. If you wish your purchase to be shipped to an address other than your default shipping address, you must change it during the check out process. Please do not count on a note or e-mail requesting an alternate address to be sufficient notice of an alternate address. We also reserve the right to pass along to you any fees assessed by the carrier to address-correct your package once it is underway.
If you provide an inaccurate address or your package is refused or returned for any reason that is not our fault, we will not refund you the shipping costs and may assess an additional charge if the carrier charges us to return the item to us. If you want us to re-ship your item, you will have to pay shipping costs a second time. If you do not want it re-shipped, we will treat your package as if it was a return.
Depending on total quantity of your purchased items you may select air or sea freight. For air frieght, in order to save more from shipping charges, we strongly recommend you to buy items more than 32kg in total. Almost all air shipping companies charge fix rates for items up to 32kg.
Estimated dispatch time is 1-2 business days when we have stock on hand, otherwise manufacturing and dispatching your orders may take up to 7 business days. The timeliness of deliveries may vary depending on your country of origin. We can ship your items directly from our factory in Turkey or main warehouse in Australia.
THE PRODUCT WAS PURCHASED IN ACCORDANCE WITH these terms and conditions, then THE RETURN OF THE PRODUCT CAN ONLY BE DONE in accordance with our Return Policy. In this situation DuCaR Sprinklers Australia will not be liable for the cost of the return delivery fee.
Please refer to our Returns Policy.
All orders are calculated in Australian Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order.
DuCaR Sprinklers Australia has partnered with PayPal. They offer purchase protection against unlawful and fraudulent activities and behaviour. With PayPal they offer a variety of methods of how you pay for your product (MasterCard, Visa, direct debit etc.) Please refer to their website for more details www.paypal.com.
Please review your order carefully. PayPal cannot correct your order. Once your payment has been processed, verified and confirmed by PayPay or Secure Pay and we get notified. DuCaR Sprinklers Australia will send you a payment confirmation email along with the tax invoice attached. Please note that for payments made in Australia the process will take 2 to 3 working days. For any concerns do not hesitate to contact us.
DuCaR Sprinklers Australia recommend you to check any delivered product for faulty, damaged (upon delivery) or mismatch orders. If these occur we are more than happy to arrange for replacement. Please give us a call on 02 9929 9348 or contact us within 14 days of delivery. If so, you may return the product to us in accordance with this clause.
Please refer to our Returns Policy.
We reserve the right to cancel any parts of an order, including any orders that we have accepted can be cancelled due to misfortune error occurring (could be on pricing or descriptions). A full refund will be made for any orders cancelled.
You may also, have the right to cancel your online order at any time prior to the dispatch of that order. By contacting Customer Service team or calling on 02 9929 9348 during office hours. We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched. A refund will be arranged via the original payment method. If we cannot stop the shipment of the order at the time of cancellation, then you will be required to return the products in order to receive a refund in accordance with our Return Policy. Any associated deliver charges, will also be charged to you, including the return delivery charges.
Fees and charges
All fees and charges identified in these terms and conditions and all prices for the products are inclusive of GST where applicable. The purchase price of each product is shown on the product list on the website at the time you place your order.
If your order has been dispatched please refer to our Returns Policy.
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session.
If you believe that there has been a security breach or misuse of your password or account, please let us know immediately.
DuCaR Sprinklers Australia will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.
We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.
Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.
If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at enquiries@ducarsprinklers.com.au.
DuCaR Sprinklers Australia may give notice to you by electronic mail, conventional mail to your address contained in your order, or notice posted on the DuCaR Sprinklers Australia website. You may give notice to DuCaR Sprinklers Australia by electronic mailed to enquiries@ducarsprinklers.com.au.
If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site. A notice as outlined above will be sent to you.
Your use of this website is at your own discretion. DuCaR Sprinklers Australia (i) makes no warranties or representations about this website or any of the content; (ii) accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and; (iii) does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.
We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by DuCaR Sprinklers Australia in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law.
We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.
DuCaR Sprinklers Australia operates this website from its office in Australia. The laws of the State of NSW govern these Terms and Conditions.
We're always happy to hear from you and welcome your comments, suggestions or feedback. Please drop us a line at enquiries@ducarsprinklers.com.au.
