Privacy policy

Privacy Policy

Your privacy is very important to us and we will always act to protect your information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.

This statement tells you in general terms what our commitment is, why we need to collect personal information, and how you may access the information that we keep.

In accordance with the Privacy Act 1988, any information gathered by ‘us’ DuCaR Sprinkler Australia from every individual customer’ should be protected and treated strictly confidentially.


We regard personal information as sensitive and delicate and we ensure that all personal information is handled securely under National Privacy Principles. In addition to that, we do not keep personal information gathered from other parties apart from personally introducing our self DuCaR Sprinkler Australia to you and where you give us consent to collect your information.


What Personal Information? Why we collect and where do we use them?

We need to keep your records so we can provide you with effective customer service, now and in the future but we only retain your personal information if it is necessary to provide our service to you. Privacy Law allow us to collect and keep certain personal information about you if it is fair and sensible to do so.


What personal information we collect

We may require you to provide the following;

-        Name

-        Address

-        contact details, i.e. email and telephone number

-        merchandise information, i.e. purchases and orders

-        method of payment


Why we collect it

We collect information for many reasons including:

-         protect against fraud or theft.

-         Inquiring about our product (by phone, email or form); we need to keep your personal information for the future references and correspondence.

-        Buying our product; if there are issues concerning our product return, refund and replacement etc.

-        Conducting product surveys; we may want feedback from customers on how they liked the product.

-        Promoting a new product; we can inform you of new products that may interest you.


Our customers will have complete access to their account information, including all information we hold about them through our website. We require our customers to register online, upon completion of their registration a user name and password will be issued to them to enable them to gain access to their account, where they can edit, delete and update their personal information.


In general, you are not obliged to provide any information to us. If that is the case we may not be able to provide our customers the best service.


How we collect this information

We collect information in a number of ways including:

  • if you sign-up to our weekly newsletter
  • when you order goods or services, particularly when those products are delivered
  • if you open an account with us.

Sometimes, we may add to your personal information additional information from external sources. This is mainly done to verify the accuracy of the information we have and to personalise and improve our service.


Linked sites

DuCaR Sprinkler Australia is not responsible for the privacy practices of sites linked to DuCaR Sprinkler Australia via hyperlinks, banner advertising or other means. Please take care at all times when visiting another site.


Direct marketing

If you don't want to be contacted about all the latest special offers, events and news, please call our Customer Relations Department on +612 9929 9348.


Cookies and online advertising

A cookie is a small data file that's stored by your web browser on your computer. DuCaR Sprinkler Australia and our advertising management partner, DoubleClick by google, use cookies to help monitor your online activity and to learn which advertisements bring users to our website. The information that we collect and share from the Cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or the details of your internet service provider. For more information about DoubleClick, including how to opt out of these technologies, visit


Personal information protection

We only disclose your information if required by law and to whom ever you give consent to. We take full measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. DuCaR Sprinkler Australia will store information in our customer data log book on our system and this will only be used in correspondence to you in the future or vice versa. For credit cards transactions please refer to PayPal privacy policy website ( We will not retain any payment transaction details but we will retain the confirmation email from PayPal as reference of your order. Once your payment has been received and PayPal has notified us of this, we then generate an invoice to be sent out to you.


Changes to Privacy Policy

We will review our privacy policy from time to time.  If there is a need to change our policy, we reserve the right to do so.  Any changes will be updated and posted on our news page.


Breach of Privacy

If you have issues in regards to our privacy policy and would like to issue a complaint or concern, we welcome you to contact us at: